TERMS OF SERVICE

Last updated: September 30, 2026

OVERVIEW

This website and online store are operated by Conception BHIND Inc., doing business as BHIND (“BHIND,” “we,” “us,” or “our”).

BHIND provides this website, including its information, content, features, tools, products, and related services (collectively, the “Services”), subject to these Terms of Service (the “Terms”).

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products and Services.

By accessing the Services, using the website, or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

Nothing in these Terms limits any right or remedy that cannot legally be excluded or restricted under applicable consumer protection laws.

SECTION 1 — ACCESS AND ACCOUNTS

You must be at least the age of majority in your province, state, or country of residence to use the Services independently.

If you allow a minor dependent to use the Services through a device or account you control, you are responsible for that use to the extent permitted by law.

You may be required to provide information such as your name, email address, billing information, payment information, and shipping address. You agree to provide information that is accurate, current, and complete and that you are authorized to provide.

You are responsible for safeguarding your account credentials and for activity conducted through your account. You must notify us promptly if you believe your account has been accessed without authorization.

You may not sell, transfer, assign, or license your customer account to another person.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to describe and display our products accurately. However, colours, textures, dimensions, finishes, and appearance may vary slightly because of manufacturing tolerances, screen settings, lighting, product revisions, or other reasonable factors.

Product descriptions, specifications, compatibility information, availability, and pricing may be updated or corrected at any time.

We may discontinue products or limit quantities by customer, order, geographic region, or jurisdiction when reasonably necessary.

Compatibility information is based on the product information available to us. You are responsible for reviewing the compatibility requirements stated on the applicable product page before purchasing.

If you are uncertain whether a product is suitable for your equipment or intended application, contact us at info@bhind.ca before ordering.

SECTION 3 — THIRD-PARTY TRADEMARKS AND COMPATIBILITY

BHIND is an independent company and is not affiliated with, authorized, sponsored, or endorsed by Milwaukee Tool or any other third-party tool manufacturer unless expressly stated otherwise.

MILWAUKEE, PACKOUT, and any other third-party brand names, product names, logos, and trademarks referenced through the Services remain the property of their respective owners.

Third-party trademarks are used solely to identify product compatibility or intended application. Their use does not imply sponsorship, endorsement, authorization, or affiliation.

SECTION 4 — ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase. An automated acknowledgement confirming that we received your order does not necessarily constitute acceptance of that order.

We may accept, decline, limit, or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, pricing or listing errors, shipping restrictions, or unusually large quantities, subject to applicable law.

Before submitting your order, you are responsible for reviewing the products, quantities, shipping information, and total price displayed at checkout.

If we decline or cancel an order after payment has been authorized or collected, we will void or refund the applicable amount using the original payment method, subject to normal payment-processing delays.

Cancellation requests are governed by our Refund Policy. We will make reasonable efforts to accommodate a cancellation request received before processing begins, but we cannot guarantee cancellation once an order is being prepared, packed, or shipped.

SECTION 5 — PRICES, TAXES, AND PAYMENT

Prices, discounts, promotions, and product availability may change without notice.

The price charged will be the price displayed at checkout when the order is submitted, subject to correction of an obvious error and applicable law.

Unless expressly stated otherwise, displayed prices do not include shipping charges, customs duties, import taxes, brokerage fees, or other charges imposed by a carrier or government authority.

Applicable sales taxes and shipping charges will be displayed at checkout when they can be calculated by the store.

You agree to provide accurate and complete billing and payment information and confirm that you are authorized to use the selected payment method.

Payment services may be provided by Shopify or other third-party payment processors and may be subject to their own terms and privacy practices.

SECTION 6 — SHIPPING, DELIVERY, AND CUSTOMS

Orders are shipped in accordance with our Shipping Policy.

The shipping destinations currently supported by BHIND are those made available during checkout. We may add, restrict, or discontinue shipping to a destination when reasonably necessary.

Processing and delivery dates are estimates unless we expressly state otherwise.

Delivery may be affected by carriers, customs authorities, weather, labour disruptions, incorrect addresses, or other circumstances outside our reasonable control.

We will provide tracking information when available and will assist with legitimate delivery issues within the limits of the carrier’s procedures.

Unless checkout expressly states otherwise, international customers are responsible for customs duties, import taxes, brokerage fees, and similar charges imposed by the destination country.

Risk of loss and ownership will transfer in accordance with applicable law. Nothing in this section limits any mandatory delivery right or remedy available to consumers.

SECTION 7 — RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, damaged items, incorrect items, and eligible cancellations are governed by our Refund Policy.

Our posted policies supplement and do not replace any mandatory legal warranty, cancellation right, cooling-off period, or consumer remedy that applies to your purchase.

SECTION 8 — INTELLECTUAL PROPERTY

The Services and their content—including the BHIND name and branding, product designs, text, graphics, photographs, videos, technical illustrations, interfaces, and arrangement of content—are owned by or licensed to Conception BHIND Inc. and are protected by Canadian and international intellectual property laws.

The Services are provided for your personal and lawful use.

Without our prior written authorization, you may not reproduce, distribute, modify, publish, commercially exploit, reverse engineer, or create derivative works from protected BHIND content, except where applicable law expressly permits it.

Third-party names, logos, product names, designs, and trademarks remain the property of their respective owners.

SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The Services may provide access to applications, payment services, analytics tools, social platforms, shipping providers, or other services operated by third parties.

We do not control those services and do not guarantee their availability or performance.

Your use of a third-party service may be governed by separate terms and privacy policies. You are responsible for reviewing those terms before using the service.

To the extent permitted by law, BHIND is not responsible for loss caused solely by a third party outside our reasonable control.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain links to third-party websites or content. These links are provided for convenience and do not necessarily constitute an endorsement.

We are not responsible for the content, accuracy, security, availability, or privacy practices of third-party websites.

Any transaction entered into directly with a third party is between you and that third party. Questions or complaints concerning third-party products or services should be directed to the applicable provider.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

The online store is powered by Shopify, which provides the platform used to deliver the Services.

Products purchased through the store are sold directly by Conception BHIND Inc., not by Shopify.

To the extent permitted by applicable law, Shopify is not responsible for products sold by BHIND or for claims arising solely from a transaction between you and BHIND.

Nothing in this section limits liability that cannot lawfully be excluded.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Because the store is hosted by Shopify, Shopify processes certain information to provide and improve the platform and related services.

Shopify’s handling of personal information is described in the Shopify Consumer Privacy Policy.

Information may also be processed by service providers located outside your province or country, subject to applicable privacy laws and the safeguards described in our Privacy Policy.

SECTION 13 — FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, suggestions, ideas, or other content (“Feedback”), you confirm that you own or control the necessary rights and that the Feedback does not violate applicable law or another person’s rights.

You grant BHIND a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, translate, and display the Feedback for operating, improving, and promoting the Services.

This licence does not transfer ownership of your Feedback to BHIND.

You must disclose any compensation or incentive connected with submitted Feedback. We may remove Feedback that is unlawful, misleading, abusive, infringing, or otherwise violates these Terms.

SECTION 14 — ERRORS AND CORRECTIONS

The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, compatibility, pricing, promotions, shipping charges, transit times, or availability.

We may correct errors and update information.

If a material error affects an order you have already submitted, we will notify you and provide any option required by applicable law, which may include confirming the corrected order or receiving a cancellation and refund.

SECTION 15 — PROHIBITED USES

You may use the Services only for lawful purposes. You must not use the Services to:

• violate any applicable law or regulation;

• infringe intellectual property, privacy, publicity, or other legal rights;

• transmit malicious code or interfere with the security or operation of the Services;

• collect personal information about others without authorization;

• impersonate another person or provide deliberately false or misleading information;

• send spam, phishing messages, or unauthorized solicitations;

• scrape, crawl, or extract content through automated means in a manner that disrupts the Services or violates applicable law;

• harass, threaten, defame, abuse, or harm another person; or

• circumvent security measures, access controls, or purchase limits.

We may restrict or terminate access when we reasonably believe these Terms have been violated, subject to applicable law.

SECTION 16 — SUSPENSION AND TERMINATION

You may stop using the Services at any time.

We may suspend or terminate access where reasonably necessary to protect the Services, enforce these Terms, prevent fraud or abuse, comply with the law, or protect users and third parties.

Termination does not affect rights or obligations that arose before termination.

Provisions that by their nature should survive—including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, and governing law—will continue to apply.

SECTION 17 — DISCLAIMER OF WARRANTIES

To the maximum extent permitted by law, the website and its informational content are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or compatible with every device.

These disclaimers do not apply to product warranties, legal warranties, quality obligations, or consumer rights that cannot be excluded or restricted under applicable law, including the legal warranties applicable in Québec.

SECTION 18 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, BHIND will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or circumstances outside our reasonable control.

This limitation does not apply to liability that cannot legally be excluded or limited, including liability arising from fraud, intentional fault, gross fault, bodily or moral injury, or mandatory consumer protection obligations.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Conception BHIND Inc. and its directors, officers, employees, contractors, and service providers from third-party claims resulting from your unlawful use of the Services, your infringement of another person’s rights, or your material breach of these Terms.

This section does not require a consumer to indemnify BHIND for BHIND’s own fault, breach of law, or obligations that cannot legally be transferred.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed if necessary.

The remaining provisions will continue in effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

A failure to enforce a provision of these Terms does not waive the right to enforce it later.

These Terms, together with the policies linked or incorporated into them, constitute the agreement governing your use of the Services and supersede prior communications concerning the same subject matter.

Mandatory rights under applicable law continue to apply.

SECTION 22 — ASSIGNMENT

You may not assign your rights or obligations under these Terms without our prior written consent, except where applicable law permits otherwise.

We may assign these Terms as part of a merger, restructuring, sale of assets, financing, or transfer of the business, provided that the assignment does not reduce mandatory consumer rights.

SECTION 23 — GOVERNING LAW

These Terms and your use of the Services are governed by the laws of the Province of Québec and the federal laws of Canada applicable in Québec, without limiting any mandatory protections available under the laws of your place of residence.

Any dispute will be submitted to a court with jurisdiction under applicable law.

Nothing in these Terms requires a consumer to waive a legally protected forum, right, or remedy.

SECTION 24 — LANGUAGE

A French version of these Terms is available through the store’s language selector.

Where required by Québec law, the French version will be made available before the parties agree to be bound by a version in another language.

If, after being provided access to the French version, you expressly choose to enter into the agreement in English, the English version will govern your transaction, subject to applicable law.

SECTION 25 — CHANGES TO THESE TERMS

The current version of these Terms is available on this page.

We may update these Terms to reflect changes to the Services, our practices, or applicable legal requirements.

Material changes will apply prospectively and will be communicated when required by law.

The “Last updated” date identifies the most recent revision.

SECTION 26 — CONTACT INFORMATION

Questions about these Terms may be sent to:

Legal business name: Conception BHIND Inc.
Trade name: BHIND
Email: info@bhind.ca
Business address: 1774 Rue des Pois-de-Senteur, Sherbrooke, Québec J1E 0L7, Canada
Telephone: +1 819-349-9502